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Jatech has developed an online issue tracking and ticket system that is full featured and easy to use. The JSI Ticket System is great for large companies and small businesses as it harnesses the power of php and MySQL in a robust system to help you manage your customer support queries.
How it works:
· The client creates a ticket which is then sent to an Administrator;
· The client is issued a ticket number;
· The client can log in at anytime to see the progress of his ticket;
· The Administrator selects the programmer to assign the ticket;
· The programmer completes the ticket and response is sent to Administrator;
· Notice is sent to client by email that his ticket request has been completed;
· The administrator has a list of programmers and their skill sets;
· Administrator can assign ticket to programmers with appropriate skill set;
· The SLA of the ticket is tracked through the web design to develop efficiencies;
· Reports generated re: average ticket time, programmers hours, etc.
For more information, please call 1 866 229 9193 or send an email to: